Director of Revenue Operations Analytics & Performance Management
Core
Build and operate the centralized Revenue Operations (RevOps) management infrastructure to monitor business performance, identify operational gaps, and accelerate patient visit growth.
Role type
Director of Revenue Operations Analytics & Performance Management
Builds
Centralized RevOps management infrastructure, KPI scorecards, operational dashboards, and analytical models
Domain
Healthcare services / Commercial Operations
Deliverable
dashboards & analysis
Required skills
Revenue Operations, Sales Operations, Commercial Analytics, Strategy & Operations, Business Intelligence, FP&A, KPI framework design, root-cause analysis, forecasting, data modeling, executive presentation
Preferred skills
Healthcare industry experience, PE-backed company experience, multi-site environment experience, B2C operating models, AI-enabled analytics
Technologies
Power BI, Tableau, Looker, Excel
Responsibilities
Own KPI monitoring and performance analytics across Day 1s, retention, staffing, and payer economics; Build recurring analytical models and performance diagnostics; Identify leading indicators and early warning signals; Conduct root-cause analysis on operational underperformance; Support Day 1 forecasting in collaboration with marketing and Chief Commercial Officer; Translate data into actionable recommendations for leadership teams; Build and maintain KPI scorecards and operational dashboards; Support recurring RevOps operating rhythms and governance forums; Ensure accountability tracking and follow-through across workstreams; Partner cross-functionally with Growth, Marketing, Operations, Clinical, HR, Finance, and Contact Center teams; Improve reporting automation, data integrity, and workflow visibility; Support AI-enabled analytics and operational automation initiatives
Seniority
Director, strategic leadership & cross-functional influence