Casino Ambassdor
Core
On-floor customer engagement and recruitment for the Players' Club to drive retention and loyalty.
Role type
Customer-facing hospitality associate (gambling floor)
Builds
Player retention programs and community membership
Domain
Gaming / Hospitality
Deliverable
client delivery
Required skills
customer service, direct mail, telemarketing, written correspondence, player tracking systems, word processing, spreadsheets, database management, presentation skills
Responsibilities
Circulate on the casino floor to assist guests with questions and requests, recruit new Players' Club members, guide customers through the point system and prize claims, partner with Slot Hosts to create memorable player experiences, execute direct mail and personalized correspondence campaigns
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