CASE MANAGEMENT TEAM LEADER
Core
Supervise teams of Benefits Opportunity Specialists to manage case workflows, determine eligibility for social services, and develop employment plans to promote client self-sufficiency.
Role type
Senior IC case management team leader
Builds
Social service case management workflows and employment strategies for individuals and families
Domain
Public sector social services / human services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team supervision, eligibility determination, financial planning, quantitative analysis, case consultation, performance monitoring, report preparation, conflict resolution
Preferred skills
Experience with eviction prevention, housing needs assessment, fair hearing preparation
Technologies
None stated
Responsibilities
Monitor workflow of case workers, review and authorize benefits, conduct daily service sweeps, manage teams assessing employability, oversee case planning and employment strategies, prepare reports for fair hearings, monitor conference activities, conduct field visits
Seniority
Senior, hands-on IC
