IT Services Supervisor
Core
Lead customer-facing technology support operations for Harvard Law School, ensuring efficient resolution of support requests, classroom tech needs, and service issues.
Role type
Senior IC IT Services Supervisor
Builds
High-quality technology support services for the Harvard Law School community
Domain
Higher Education / IT Operations
Deliverable
client delivery
Required skills
Supervisory experience, prioritization, organizational skills, problem-solving, judgment
Preferred skills
Leadership, coordination, performance management, process improvement
Responsibilities
Supervise daily activities of support staff, monitor service operations and ticket queues, provide coaching and performance management, resolve operational escalations, provide hands-on technical support during high demand, partner on staffing plans, monitor operational performance and implement process enhancements
