Senior Customer Service Representative
Core
Senior Customer Service Representative processing licensing applications and providing high-volume customer service for the NYC Department of Consumer and Worker Protection.
Role type
Senior Customer Service Representative (Clerical Associate)
Builds
Licensing applications and records for businesses in 40+ industries
Domain
Public sector / Consumer protection / Business licensing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
complex data processing, record maintenance, mathematical computations, interagency communication, coaching staff, front desk duties, telephone/email correspondence
Preferred skills
none stated
Technologies
none stated
Responsibilities
Review and process DOHMH license applications; perform clerical work including data processing and record keeping; check records for accuracy and policy conformity; monitor and coach other staff; process payments and complete close outs; provide high-volume customer service in person and via phone; assist applicants with outreach to other city agencies; handle receptionist/front desk duties; answer calls, emails, and written correspondence; attend trainings and meetings.
Seniority
Senior, supervisory IC
