Customer Experience Rep II
Core
Address customer inquiries, process orders, and resolve shipping issues for AbbVie customers and sales representatives.
Role type
Customer Support Specialist
Builds
Order processing and resolution workflows for AbbVie customers
Domain
Healthcare / Customer Operations
Deliverable
client delivery
Required skills
Email order processing, issue triage, returns/credits/rebills management, critical thinking, MS Office Suite proficiency
Preferred skills
Salesforce, SAP
Responsibilities
Address customer inquiries and issues promptly, investigate and follow up on complaints, manage order inbox and ensure timely shipment, process returns and credits, provide accurate answers adhering to company policy
Seniority
Mid-level (2-4 years experience)
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
