CENTRALIZED INDEXING UNIT OPERATIONS SUPERVISOR
Core
Supervise daily indexing operations, manage staff performance, and oversee document scanning and data entry for social service programs.
Role type
Operations Supervisor for Centralized Indexing Unit
Builds
Accurate client document indexing and data entry for social assistance programs
Domain
Public sector social services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staff supervision, performance auditing, report analysis, equipment maintenance coordination, policy implementation, recruitment support
Preferred skills
Experience with self-service scanners, mobile document processing, community-based organization coordination
Technologies
Citywide indexing reports, Daily indexing reports, self-service scanners, mobile phones
Responsibilities
Monitor daily productivity of indexers via reports, order office supplies and maintain scanner equipment, consult with Unit Supervisors on program challenges, coordinate training and evaluation of staff, audit work produced by Unit Supervisors, participate in staff recruitment interviews
Seniority
Mid-level supervisor, hands-on management