Enterprise Service Desk Specialist
Core
Support mission-critical IT solutions for over 5,000 users across the Pacific theater, focusing on Command and Control (C2) strategies at Camp HM Smith.
Role type
Enterprise Service Desk Specialist (IT Operations)
Builds
IT support services, network monitoring, and user account management for defense/government clients
Domain
Defense & Government IT
Deliverable
client delivery
Required skills
Incident tracking and resolution, user account management, systems/network monitoring, ticketing system administration, security policy compliance, hardware/software troubleshooting, process development
Preferred skills
Operating systems administration (Windows, Linux), application support (Exchange, SQL Server, Teams), IT certifications (Cisco, Citrix, VMware, ITIL)
Technologies
Jira, Remedy, ServiceNow, routers, switches, patch panels, Windows, Linux, Exchange, SQL Server, TEAMS, WSUS
Responsibilities
Respond to user inquiries via phone, email, or VTC; review ticket queues and provide status reports; set up user and service accounts; monitor server/service/network performance; coordinate request escalation; ensure data and system security; maintain system documentation; assist with process improvements; provide work leadership to less-experienced personnel
Seniority
Mid-level, hands-on IC
