Call Center Coordinator (Full Time)
Core
Coordinate front office operations, manage patient scheduling, and handle high-volume calls to ensure continuity of care.
Role type
Call Center Coordinator
Builds
Patient appointment schedules and call routing
Domain
Healthcare / Physical Therapy
Deliverable
dashboards & analysis
Required skills
Scheduling, HIPAA compliance, call routing, patient communication, insurance verification, demographic updates, problem-solving, time management
Responsibilities
Communicate changes to front office procedures, route escalated calls, schedule appointments, verify insurance and update demographics, inform patients of documentation needs, answer high volume of calls
Seniority
Entry-level
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