Automotive Level 2 Technical Helpdesk Engineer
Core
Provide advanced technical support and complex diagnostics for dealer networks to resolve vehicle issues and improve service quality.
Role type
Senior IC automotive technical helpdesk engineer
Builds
Field fixes, technical bulletins, and knowledge base updates for dealer workshops
Domain
Automotive aftersales and diagnostics
Deliverable
client delivery
Required skills
Advanced automotive diagnostics, electrical schematic interpretation, OEM diagnostic tools proficiency, root cause analysis, technical training delivery, KPI monitoring
Preferred skills
Experience with low-emission/high-voltage systems, OTA update processes, warranty processes
Technologies
Diagbox, wiTECH, MS Office/Google Workspace
Responsibilities
Serve as primary point of contact for Level 2 escalations, diagnose complex multi-system faults, coordinate with engineering and suppliers on corrective actions, analyze case trends to identify systemic issues, create and deliver technical training to dealers, maintain accurate case documentation
Seniority
Senior, hands-on IC