Automotive Technical Specialist Level 1
Core
Escalation point for complex vehicle diagnostic issues, providing remote technical guidance to reduce repair downtime.
Role type
Automotive Technical Specialist Level 1 (Diagnostic Support)
Builds
First-time-right repairs and reduced vehicle downtime for dealerships and repairers.
Domain
Automotive diagnostics, electrical/electronic systems, aftermarket support.
Deliverable
client delivery
Required skills
automotive diagnostics, complex electrical/electronic fault resolution, OEM diagnostic tools, wiring diagram interpretation, root cause analysis, guided diagnostics, flashing procedures, case documentation, triage, cross-functional collaboration.
Preferred skills
field-based support experience, multi-brand exposure, OEM/importer technical support background.
Technologies
CAN, LIN, FlexRay networks, OEM diagnostic tools, OTA update tools.
Responsibilities
Serve as first point of contact for repair requests and technical questions; provide remote guidance using diagnostic best practices and OEM procedures; communicate directly with technicians to clarify concerns and validate steps; perform initial triage and document cases; escalate unresolved cases to Level 2 support; support repairs for OTA updates and basic troubleshooting; record case notes and knowledge artifacts; collaborate on recurring issues and trends.
Seniority
Level 1, hands-on IC