Specjalista ds. Diagnostyki Technicznej – Motoryzacja
Core
Escalation point for complex automotive vehicle diagnostics, supporting dealers and repairers to reduce downtime and ensure first-time-right repairs.
Role type
Senior Automotive Technical Diagnostic Specialist
Builds
Diagnostic solutions and remote guidance for vehicle repairs
Domain
Automotive / Electrical & Electronic Systems
Deliverable
client delivery
Required skills
complex electrical/electronic fault resolution, OEM diagnostic tools proficiency, wiring diagram interpretation, root cause analysis, guided diagnostics, flashing procedures, cross-functional collaboration
Preferred skills
field-based or multi-site support experience, multi-brand exposure, OEM/importer technical support background
Technologies
CAN, LIN, FlexRay
Responsibilities
Serve as primary contact for repair requests and technical queries from technicians; provide technical support and remote guidance based on OEM best practices; conduct initial triage, document cases, and define escalation criteria; escalate unresolved complex cases to Level 2 with complete documentation; support repairs related to OTA updates and basic software troubleshooting; record case notes and solutions to improve first-fix rate; collaborate with cross-functional teams on recurring issues and process improvements.
Seniority
Senior, hands-on IC