Customer Experience Representative I
Core
First-line representative handling inbound/outbound calls and emails to process orders and resolve issues for Botox Therapeutic business.
Role type
Customer Experience Representative (Order Processing)
Builds
Order transactions and customer relationships for therapeutic products
Domain
Healthcare / Pharmaceutical
Deliverable
product features
Required skills
Order processing, critical thinking, multitasking, MS Office proficiency, effective communication
Preferred skills
SAP, CRM, Salesforce, Business Systems, Medical Device, Pharmaceutical
Responsibilities
Manage 50-100 daily call and email interactions, resolve inquiries to meet service levels, partner with sales and operational departments, process internal and external customer requests
Seniority
Individual Contributor
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