Regional Service Coach - South-2
Core
Drive end-to-end service excellence processes and customer satisfaction across assigned automotive dealerships through coaching, training, and process adherence monitoring.
Role type
Regional Service Coach (Customer Service Operations)
Builds
Service excellence processes and operational efficiency at dealer locations
Domain
Automotive retail / Dealer operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process auditing, root-cause analysis, PDCA methodology, Kaizen implementation, data entry accuracy, cross-functional collaboration, performance reporting, training delivery
Preferred skills
Surprise process checks, KPI tracking, operational gap analysis
Technologies
Dealership Management System (DMS)
Responsibilities
Conduct surprise process checks and periodic audits across service and parts departments; coach dealership teams on defined service processes; analyze process gaps and recommend corrective actions; create and present operational performance reports; support digital adoption and data entry accuracy; train new joiners and conduct refresher sessions; monitor KAIZEN activities and countermeasure implementation.
Seniority
Mid-level, hands-on operational coach
