Senior Diagnostic Support Engineer Chennai-05
Core
Monitor DTC/CAN parameters at a Command Center 24/7, manage escalations, and coordinate with dealers to resolve vehicle issues.
Role type
Senior Diagnostic Support Engineer (L1)
Builds
Internal tickets in DMS system, daily/weekly/monthly reports on vehicle issues, KPI tracking, job card analysis for cost avoidance.
Domain
Automotive diagnostics and customer support
Deliverable
dashboards & analysis
Required skills
DTC monitoring, CAN parameter analysis, ticketing system management, customer guidance, dealer coordination, issue tracking, reporting, KPI tracking, job card analysis
Preferred skills
Experience in customer support, vehicle service, or command centre operations, familiarity with DMS systems, strong analytical skills
Responsibilities
Monitor DTC/CAN parameters 24/7, create internal tickets for triggered alerts, provide Level 1 phone support to customers/drivers, guide customers with critical DTCs to dealers, instruct dealers on immovable vehicles, coordinate with dealers for issue resolution, generate management reports, track KPI targets, conduct job card analysis for cost avoidance
Seniority
Junior to Mid-level, hands-on IC