Customer Service Representative – Dutch speaker
Core
Primary point of contact for OEM vehicle owners, managing and resolving customer cases across multiple channels to ensure excellent service experience.
Role type
Customer Service Representative (Dutch speaker)
Builds
Resolved customer inquiries and escalated cases for automotive OEMs
Domain
Automotive / Customer Support
Deliverable
client delivery
Required skills
Dutch (native/bilingual), English (B2-C1), complex case management, problem-solving, MS Office365 proficiency, automotive industry knowledge (sales/after-sales)
Preferred skills
Automotive industry background
Responsibilities
Manage driver inquiries across multiple channels, Handle complex and escalated cases, Monitor open cases until resolution, Identify cases requiring escalation, Ensure positive customer experience, Maintain customer satisfaction levels per KPIs
Seniority
Mid-level (2+ years experience)