Process Improvement and Analytics Manager
Core
Manage high-volume public-facing operations for birth and death records, optimizing workflows, staffing, and customer service delivery for NYC residents.
Role type
Senior Operations and Process Improvement Manager
Builds
Efficient public service delivery systems for vital statistics records
Domain
Public Health Administration / Government Operations
Deliverable
Dashboards & analysis
Required skills
Operational analysis, workforce planning, process improvement, data-driven decision making, stakeholder management, system enhancement, compliance monitoring, incident analysis
Preferred skills
Program evaluation, quantitative and qualitative analytical skills, high-volume service management, staff training and development, report writing, Microsoft Excel proficiency, complex environment judgment, community engagement
Technologies
eVital system, Microsoft Excel
Responsibilities
Analyze staffing needs and workload distribution to support hiring and workforce planning; independently analyze operational workflows to identify trends and risks; design and maintain operational tracking reports and datasets; oversee mailroom and lobby operations for client requests; lead operational coordination and staff assignments; monitor compliance with records retention and regulatory protocols; assess AI incorporation for workflow modernization.
Seniority
Senior, hands-on IC with management oversight