Workforce Supervisor
Core
Lead a team of Workforce Planners to forecast labor requirements, manage staff schedules, and optimize manpower resources for high-volume transaction handling (calls, messages, emails).
Role type
Workforce Supervisor (BPO Operations)
Builds
Staffing schedules and workforce management systems for client-facing digital services
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
labor forecasting, staff scheduling, budgeting, employee performance management, compliance, time and attendance tracking, payroll efficiency, data reporting, operational cost optimization
Preferred skills
team leadership, stakeholder coordination, process automation
Technologies
workforce management systems, reporting tools
Responsibilities
forecast labor requirements based on transaction volume, create and manage staff schedules, maintain accurate employee rosters, drive payroll efficiency, automate workforce data reporting, coordinate with stakeholders for business cases
Seniority
Mid-level, hands-on IC