AI Agent Implementation Specialist
Core
Transform customer SOPs, documents, and workflows into structured, accurate AI behavior for multi-channel customer service agents.
Role type
AI Agent Implementation Specialist
Builds
Multi-channel AI agents (phone, SMS, email) for real estate customer service
Domain
Real estate / AI Customer Service Automation
Deliverable
production ML models
Required skills
Prompt engineering, LLM usage, Knowledge base creation, Channel configuration, QA testing, Post-launch monitoring, Gap identification, Customer onboarding
Preferred skills
Structured data formatting (Markdown, JSON, spreadsheets)
Technologies
LLMs
Responsibilities
Structure customer info (PDFs, links, docs) into AI-ready knowledge; Train agent behavior to customer specifications; Test and refine agent responses pre-launch; Monitor post-launch performance; Identify missing instructions or gaps; Meet with customers to kick-off engagements and gather feedback