Prompt Engineer and QA for Voice AI
Core
Design, test, and optimize AI-driven voice flows for customer support and sales agents to ensure natural, context-aware, and safe user interactions.
Role type
Mid-level IC prompt engineer and QA specialist (voice AI)
Builds
Production voice agent flows and guardrails for customer support and sales use cases
Domain
Voice AI / Conversational AI / Customer Support
Deliverable
production ML models | product features
Required skills
Voice flow design, prompt engineering, QA testing, guardrail implementation, documentation
Preferred skills
Voice agent technology experience, customer support domain knowledge
Responsibilities
Design AI-driven voice flows, test flows across scenarios to identify bugs, optimize prompts for edge cases, implement guardrails, collaborate with product and engineering teams, document flows and test cases
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