Prompt Engineer And Qa For Voice Ai

## About the role Uservox is focussed on transforming the voice customer support and sales market with innovative voice agent technology. Our team comprises ex-IITians, ex-Googlers, and PhDs and we are well funded. We are seeking a motivated Quality Check Executive to join our team. ## Responsibilities - Voice Flow Creation: Design and build AI-driven voice flows tailored to various use cases, ensuring conversations feel natural, contextually aware, and effective. - Testing & QA: Rigorously test voice flows across multiple scenarios to identify bugs, inconsistencies, and potential failure points. Maintain detailed logs of test results and identified issues. - Prompt Optimization: Regularly review and adjust prompts to enhance user comprehension, handle edge cases, and improve fallback responses. - Guardrail Implementation: Develop and refine guardrails to prevent harmful, inappropriate, or out-of-scope interactions, ensuring a safe and reliable user experience. - Collaboration: Work closely with product managers, engineers, and UX team to iterate on voice flow designs and implement fixes. - Documentation: Create and maintain detailed documentation for voice flows, test cases, and resolved issues. ## Requirements - Strong communication and interpersonal skills. - Basic understanding of customer support and sales technology (experience in voice agent technology is a plus). - Proactive, goal-oriented, and self-motivated.