Claims Team Manager
Core
Lead a high-performing claims team to deliver fair, timely, and customer-focused outcomes in life insurance claims.
Role type
Senior IC claims team manager
Builds
Claims portfolio performance and customer trust
Domain
Life insurance / Claims management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Claims portfolio management, team leadership, complex claims resolution, risk and compliance management, operational optimization, regulatory knowledge
Preferred skills
Life insurance domain expertise, stakeholder engagement, continuous improvement methodologies
Responsibilities
Lead claims portfolio performance, develop and empower team members, resolve complex claims and escalations, drive service excellence, champion risk and compliance standards, optimise operational performance