Command Center
Core
Monitor enterprise IT infrastructure, applications, and cloud services to detect, triage, and resolve incidents while ensuring SLA compliance.
Role type
Senior IC IT Operations Engineer (Command Center)
Builds
Incident resolution, outage communication, and operational stability for business-critical services
Domain
IT Operations / Enterprise Monitoring
Required skills
Incident management, alert triaging, escalation management, ITIL processes, monitoring infrastructure, SLA reporting, outage communication, event correlation, service restoration, operational documentation
Preferred skills
SRE practices, AIOps platforms, workflow automation, reporting tools, dashboard development, automation scripting
Technologies
Splunk, SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics, SCOM, OEM, ServiceNow, BMC Remedy, Opsgenie, PagerDuty, Microsoft Teams, Power Automate, AWS, Azure, OCI, Python, PowerShell, SQL, Grafana, Elasticsearch, Kibana, Ansible, Power BI
Responsibilities
Continuously monitor infrastructure and applications using enterprise tools; identify and validate alerts; perform initial troubleshooting and raise tickets; manage incident lifecycles and support major incident bridges; communicate service impacts to stakeholders; maintain runbooks and escalation matrices; participate in shifts and disaster recovery exercises
Seniority
Senior, hands-on IC
