IT Solutions Analyst
Core
Functional and technical link between business stakeholders and the ServiceNow platform, delivering scalable solutions for Customer Service, Manufacturing, and Sales operations.
Role type
Senior ServiceNow Solutions Analyst (CSM/MCO/SOM)
Builds
Production support and custom applications for ServiceNow CSM, MCO, and SOM modules
Domain
Enterprise IT / ServiceNow Platform
Required skills
ServiceNow platform administration, ServiceNow CSM, ServiceNow MCO, ServiceNow SOM, JavaScript (server/client), Flow Designer, Workflow Studio, REST/SOAP API integration, SQL, JDBC, ServiceNow AI (Now Assist/Virtual Agent), Agile methodologies
Preferred skills
ServiceNow CSA, ServiceNow CAD, ServiceNow CSM Implementation Specialist, ServiceNow SOM Implementation Specialist, Manufacturing Commercial Operations certification
Technologies
ServiceNow, Salesforce, ERP, PLM, MES, Integration Hub, MID Server, Jira, Azure DevOps
Responsibilities
Gather and document business requirements, translate needs into functional specifications, configure and enhance ServiceNow CSM/MCO/SOM modules, develop custom scoped applications, build integrations with enterprise systems, implement ServiceNow AI capabilities, manage deployments and release cycles, provide Tier 2/3 production support, mentor junior analysts
Seniority
Senior, hands-on IC
