Customer Service Officer
Core
Coordinate maintenance service requests and support fault resolution for a major aviation precinct.
Role type
Customer Service Officer (Facilities Operations)
Builds
Maintenance work orders and service delivery for aviation facilities
Domain
Aviation / Facilities Management
Deliverable
client delivery
Required skills
CMMS platforms, customer service principles, telephone communication, data entry accuracy, Microsoft Office, prioritization
Preferred skills
dispatching work orders, KPI-driven environments, aviation/property operations
Responsibilities
Respond to incoming calls, emails, and service requests; Log and manage maintenance requests using CMMS; Interpret and action requests within agreed service levels; Provide timely updates on work order progress; Liaise with service providers and Facilities Managers to clarify technical issues; Prepare reporting on service levels, KPIs, and overdue work orders.
Seniority
Individual Contributor
