Customer Success Manager (m/w/d)
Core
Implementing and optimizing software solutions for automotive dealerships, ensuring successful onboarding and ongoing customer support.
Role type
Customer Success Manager (Implementation & Onboarding)
Builds
Software implementations, onboarding processes, and customer success strategies for automotive dealerships
Domain
Automotive industry + IT project management
Deliverable
product features
Required skills
IT project management, SQL, Windows environments, network management, automotive dealership processes, customer consultation, training delivery
Preferred skills
Experience with DMS, ERP, or CRM systems, travel to partner dealerships
Responsibilities
Lead new customer projects from planning to rollout, analyze customer processes and provide technical consulting, conduct user training and ensure efficient software usage, support post-rollout customer success and optimization, actively shape internal processes and support onboarding/support expansion (via careerplan.io/jobs/367710-customer-success-manager-mwd-at-betzemeier-automotive-software-gmbh-co-kg)