Crm Business Analyst Ms Dynamics 365

## About the role We are hiring a Business Analyst with expertise in Microsoft Dynamics 365 CRM to join our AI Labs – CRM Pod. The role involves gathering business requirements, optimizing CRM processes, supporting implementation, and ensuring system adoption. Ideal candidates will have strong analytical, communication, and CRM skills. ## Responsibilities - Gather and document business requirements - Collaborate with tech teams on CRM customization and implementation - Improve CRM processes for Sales, Marketing & Support teams - Conduct UAT and define test cases - Develop training materials and support user adoption - Generate CRM reports and dashboards - Communicate effectively with stakeholders and cross-functional teams - Stay updated with D365 CRM features and enhancements ## Requirements - 4+ years as a Business Analyst (preferably in D365 CRM) - Hands-on experience with Microsoft Dynamics 365 CRM (Sales, Marketing, Customer Service) - Strong requirement gathering & documentation skills - Experience with CRM customization, workflows, Power Automate & Power Apps - Excellent communication & stakeholder management skills - Knowledge of Agile methodology and project documentation