Senior Warranties Manager
Core
Manage the Global Warranties vertical to build and standardize processes for scaling warranties across different regions while implementing continuous improvement methodologies to minimize costs and improve customer experience.
Role type
Senior manager of global warranties and operations
Builds
Standardized warranty processes and continuous improvement initiatives across multiple verticals
Domain
Fintech / NeoBanking / Customer Experience Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Process standardization, continuous improvement methodologies, risk assessment, KPI/OKR definition, team management (supervisors, analysts, BPOs), operational bottleneck identification
Preferred skills
MBA, Lean Six Sigma certifications
Technologies
None stated
Responsibilities
Manage a team of 5+ supervisors, analysts, and BPOs to implement continuous improvement methodologies; Analyze, test, and assess potential risks impacting P&L and CX; Determine KPIs/OKRs to improve performance across different channels
Seniority
Senior, hands-on IC with team leadership