Admissions and Onboarding Advisor
Core
Support students through the end-to-end journey from application to enrolment and early study stages, managing domestic and international applications and ensuring compliance with institutional and regulatory requirements.
Role type
Admissions and Onboarding Advisor
Builds
Student enrolment and onboarding processes
Domain
Higher Education / Creative Industries
Deliverable
client delivery
Required skills
Tertiary admissions experience, compliance knowledge, documentation validation, offer management, CRM management, stakeholder communication, data analysis, process improvement
Preferred skills
Credit/RPL process understanding, cross-functional team collaboration
Responsibilities
Review and assess student applications against entry criteria; Validate supporting documentation including ID, transcripts, and English proficiency; Generate and issue Offers of Admission, Confirmation of Enrolment, and Overseas Student Health Cover; Ensure acceptance and commencement conditions are met; Deliver structured onboarding communications and outreach; Use student data to identify students requiring support and coordinate referrals; Track and report on engagement and retention metrics; Maintain accurate records in CRM and Student Management Systems.