Lead Technical Support Engineer
Core
Provide enterprise-level technical support and troubleshooting for GenAI inference platforms, focusing on MLOps, model deployment, and infrastructure issues.
Role type
Senior IC technical support engineer (MLOps)
Builds
GenAI inference platform for deploying, scaling, and monitoring LLMs, speech, vision, and diffusion models
Domain
Artificial Intelligence / Machine Learning Operations / Cloud Infrastructure
Deliverable
client delivery
Required skills
MLOps, ML frameworks (TensorFlow, PyTorch), cloud platforms (AWS, Azure, GCP), network configuration, remote desktop support, technical documentation
Preferred skills
Certifications in machine learning or cloud computing, experience with MLflow and Kubeflow
Technologies
TensorFlow, PyTorch, MLflow, Kubeflow, AWS, Azure, GCP, Freshdesk
Responsibilities
Diagnose and troubleshoot issues related to machine learning models, frameworks, and deployment pipelines; Provide support for ML frameworks and tools; Assist clients with network configuration issues; Use remote desktop connections to provide immediate support; Document technical knowledge and troubleshooting steps; Escalate unresolved issues to internal teams
Seniority
Senior, hands-on IC
