Head of Customer Education
Core
Define and scale customer education strategies to accelerate adoption and operationalize an AI Care Partner for healthcare organizations globally.
Role type
Head of Customer Education (Hands-on player-coach)
Builds
Scalable eLearning programs, onboarding pathways, certifications, workshops, and global training networks for enterprise healthcare clients.
Domain
Healthcare / SaaS / Customer Enablement
Deliverable
product features
Required skills
Customer Education, Enablement, Change Management, eLearning program development, Enterprise account management, Data-driven decision making, Cross-functional leadership
Preferred skills
Healthcare domain experience, Managing distributed trainer networks, Commercial mindset linking education to retention
Technologies
eLearning platforms, Video production tools, Self-serve learning systems
Responsibilities
Define customer learning and adoption strategies across diverse healthcare settings; Build scalable education programs including eLearning and workshops; Develop tailored enterprise training and rollout plans; Drive commercial outcomes by improving retention and expansion readiness; Build and mobilize a global network of in-field trainers; Own education operations, metrics, and measurement systems.
Seniority
Senior, hands-on IC
