Director Services Business Operations
Core
Strategic operating partner to the General Manager, building frameworks to scale global services operations profitably and predictably.
Role type
Director, Services Business Operations
Builds
Scalable operating models, governance frameworks, and process automation for global services.
Domain
Technology services / Managed services / Professional services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> dashboards & analysis | infrastructure
Required skills
Business performance management, forecasting, operational governance, sales operations, capacity planning, business intelligence, process optimization, financial leadership, analytical leadership, transformation leadership, process improvement, strategic planning, cross-functional alignment
Preferred skills
MBA, experience in technology services, managed services, professional services, or IT services
Technologies
CRM, reporting automation tools, data analytics platforms
Responsibilities
Lead business operating reviews, scorecards, KPI management, forecasting, reporting, and performance visibility. Identify business risks, opportunities, and corrective actions. Lead revenue, margin, bookings, backlog, and resource forecasting. Establish capacity planning across service lines and optimize utilization. Build operating standards, governance frameworks, and performance management practices. Drive process standardization, automation, scalability, and continuous improvement. Own and optimize core Services processes including lead-to-order, quote-to-cash, and service delivery. Establish process governance, controls, documentation, and performance metrics. Drive standardized and automated processes across North America and EMEA. Support pipeline governance, forecast management, and CRM data quality. Deliver sales performance analytics, dashboards, and insights. Provide leadership for pricing, profitability, recurring revenue performance, and margin management. Improve systems integration, reporting automation, and quote-to-cash execution. Lead strategic transformation initiatives. Develop business cases for investments, acquisitions, and new offerings.
Seniority
Director, strategic leadership & hands-on execution