Program Manager CXAI
Core
Execution engine for the CXAI Ops Enablement team, translating senior leadership strategy into tangible results and ensuring complex programs deliver measurable outcomes.
Role type
Senior Program Manager
Builds
CXAI operational initiatives and enablement programs
Domain
Customer Experience (CX) + Artificial Intelligence (AI)
Deliverable
product features
Required skills
Program management, Roadmap execution, Cross-functional team leadership, Governance framework design, Operational rhythm management, Executive storytelling, Analytical thinking, KPI and dashboard management
Preferred skills
PMP or PgMP certification
Technologies
N/A
Responsibilities
Program Reporting & Stakeholder Communications, Roadmap Execution & Delivery Oversight, Program Governance & Operational Rhythm, Measures of Success & Outcome Accountability
Seniority
Senior, hands-on IC
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