Associate, Fraud Investigations Cards and Disputes (Fixed Term Contract)
Core
Investigate and resolve card disputes and unauthorized transaction claims by analyzing transaction data and authentication methods to distinguish fraud from friendly fraud.
Role type
Associate Fraud Investigator (Card & Disputes)
Builds
Wealthsimple's financial platform serving 4M+ Canadians
Domain
Financial services / Payments / Fraud Prevention
Deliverable
client delivery
Required skills
Card dispute investigation, Chargeback management, Visa/Mastercard network rules, Transaction data analysis, Authentication method evaluation (3DS, Apple Pay, Chip & PIN), Client communication, SLA management, Fraud pattern recognition
Preferred skills
Experience with BIN attacks, Merchant scam detection, Financial services fraud frameworks
Responsibilities
Evaluate transaction data and digital footprints to resolve disputes, Execute chargebacks and navigate liability shifts, Communicate directly with clients regarding missing funds, Manage multiple ongoing disputes while adhering to SLAs, Participate in weekly calibration sessions to identify new fraud patterns