Implementation Specialist
Core
Guide newly signed customers from post-sale through go-live, managing onboarding, technical integrations, and training to ensure successful product adoption.
Role type
Implementation Specialist (Customer Success)
Builds
Customer onboarding processes and product integrations for healthcare providers
Domain
Healthcare technology / API integrations
Required skills
Project management, API integration experience, customer onboarding, Salesforce proficiency, technical documentation, cross-functional communication
Preferred skills
Experience in healthcare technology, API environment onboarding
Technologies
Salesforce, Microsoft Office Suite, API integrations
Responsibilities
Complete implementation and setup steps for newly signed customers, interpret customer agreements to set up implementation processes, work with development teams on technical integrations, create documentation and training materials, respond to customer queries via phone/email/chat, report on project progress, coordinate multi-partner relationships for seamless integration
Seniority
Mid-level, hands-on IC