Analista de Redes
Core
Provide technical and corporate support for network operations, customer service, and service quality monitoring.
Role type
Network Operations Analyst (Support)
Builds
Reliable service delivery and efficient communication channels
Domain
IT Infrastructure / Network Operations
Deliverable
client delivery
Required skills
IT hardware and software knowledge, TCP/IP networking basics, fiber-optic or radio network familiarity, operational data analysis, real-time queue monitoring, technical troubleshooting, documentation of solutions
Preferred skills
Higher education in Computer Networks or Systems Analysis, experience in user support environments
Responsibilities
Provide high-quality corporate support via phone and email, assist customers with technical and operational requests, monitor service queues and identify bottlenecks, analyze operational data to improve efficiency, conduct customer service quality monitoring, share expertise to train team members, document issues and solutions, collaborate with teams to address customer needs
Seniority
Mid-level, hands-on IC