Mgr HR Operations
Core
Strategic leader and operational expert driving US HR Operations and AskHR service delivery, optimizing processes, ensuring data integrity in Workday, and championing employee experience.
Role type
Senior HR Operations Manager (US)
Builds
US HR Operations team performance, AskHR service model, Workday HCM processes, and global HR capabilities
Domain
Financial Services / Human Resources / HR Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
HR operations management, Workday SME expertise, service analytics, change management, regulatory compliance, data validation, system integration, reporting design
Preferred skills
AI automation for HR processes, Google Workspace proficiency, enterprise ticketing systems (JIRA, ServiceNow)
Technologies
Workday, Google Workspace, JIRA, ServiceNow
Responsibilities
Lead day-to-day activities and professional development of the US HR Operations team; Govern end-to-end HCM business processes and data validation rules in Workday; Oversee AskHR service delivery using analytics and CSAT metrics; Maintain responsiveness and SLA delivery for employee inquiries; Drive compliance and audit initiatives with regulatory groups; Partner with HR Technology for system enhancements and upgrades; Spearhead change management for system transitions; Design and oversee Workday reporting for HR obligations
Seniority
Senior, hands-on IC with management responsibilities
