Director, Order to Cash (OTC) & Credit
Core
Strategically oversee and optimize the comprehensive order fulfillment and customer accounts receivable collection process for SC Johnson's EMEA businesses, managing over $2Bn annually in order processing, invoicing, cash collections, and credit/dispute management.
Role type
Director, Order to Cash & Credit (Leadership)
Builds
End-to-end Order to Cash process improvements, customer fulfillment strategies, and credit/collection frameworks for EMEA operations.
Domain
Consumer Goods / Supply Chain Finance
Required skills
Credit Management, Team Leadership (150+ employees), Order Fulfillment Strategy, Accounts Receivable Management, Dispute Resolution, Financial Risk Assessment, SAP Systems, Process Optimization (Lean/Six Sigma), Audit Management, Strategic Planning
Preferred skills
Project Management, Business & Technical Aptitude, Continuous Improvement, Strategic Thinking, Negotiation, Financial Acumen, Analytical Thinking, Cross-functional Collaboration
Technologies
SAP R/3, Excel, Word, PowerPoint
Responsibilities
Lead and mentor a team of 150 employees and contractors; Optimize order processing accuracy, efficiency, and timeliness; Minimize Days Sales Outstanding through efficient invoice and collection strategies; Manage customer and vendor bad debt risk via credit limit authorizations and reviews; Negotiate disputed payments and invalid deductions; Lead bankruptcy processes for customers; Manage Center of Excellence for training and process efficiencies; Implement automation and Lean projects; Lead internal and external audits for controls and risk assessments.
Seniority
Director, Strategic Leadership & Team Management