Job
Core
Second-line IT engineer providing company-wide support and acting as the primary local administrator for the Limassol office, managing identity, endpoints, and R&D tool access.
Role type
Senior IC IT Systems Engineer (L2 Support & Infrastructure)
Builds
Automated access workflows, self-service portals, and AI-assisted support tools for R&D and global staff.
Domain
SaaS company IT operations, Identity & Access Management, Endpoint Management, Office Infrastructure
Required skills
Second-line IT support, Identity & Access Management (Okta, SAML/OIDC), Google Workspace administration, macOS MDM (Jamf), Windows MDM (Intune), Network infrastructure (routing, switching, Wi-Fi), Jira & Confluence administration, Automation scripting
Preferred skills
Fortinet hardware experience, LLM/AI tooling integration, ITIL Foundation
Technologies
Okta, Google Workspace, Jamf Pro, Microsoft Intune, GitLab, Google Cloud IAM, Jira, Confluence, Slack, Fortinet
Responsibilities
Manage second-line support for access requests, accounts, and devices across four offices; Administer local office network, hardware fleet, and meeting room infrastructure; Automate routine tasks and integrate AI tools into support workflows; Maintain documentation and runbooks for all administered systems.
Seniority
Senior, hands-on IC