Manager, Onboarding - ATX
Core
Lead the onboarding team to guide real estate professionals from kickoff through platform launch, ensuring speed, quality, and a positive client experience.
Role type
Manager of Onboarding (Client Success)
Builds
Client onboarding journey from kickoff to website/app launch
Domain
Real Estate / SaaS Growth Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, metrics-driven performance management, client escalation handling, cross-functional partnership, process improvement, new hire onboarding planning, data analysis, documentation, project management
Preferred skills
None stated
Technologies
CRM, project management tools, spreadsheets, BI tools
Responsibilities
Lead and develop a team of Onboarding ICs managing the client journey; Monitor key metrics (launch volume, time to launch, CSAT, Pre-Launch Churn MRR) and take proactive action; Manage client escalations with urgency and judgment; Drive quarter-over-quarter improvement in backlog age and time to launch; Partner cross-functionally with Product Fulfillment, Sales, Client Success, and Engineering; Own the new hire experience with a structured 30/60/90 plan; Use data to identify workflow gaps and drive process improvements; Lead or contribute to high-impact projects advancing onboarding efficiency.
Seniority
Manager, hands-on leadership
