Supervisor - Program Management
Core
Oversee daily program operations and lead a team supporting pharmaceutical services and patient access programs.
Role type
Senior IC program management supervisor
Builds
Patient access and pharmacy benefit management services
Domain
Healthcare / Pharmacy Benefit Management
Required skills
Team leadership, operational coordination, performance monitoring, process improvement, compliance oversight, complex case resolution, stakeholder communication, employee development, analytical skills, technical proficiency
Preferred skills
Call center experience, pharmacy and healthcare expertise
Technologies
Microsoft Office
Responsibilities
Oversee daily program activities and ensure compliance with contractual scopes; Supervise and coordinate work of 1–20 direct reports; Develop and monitor program metrics and service-level agreements; Participate in recruitment, interviewing, and employee training; Develop and update workflow documentation; Investigate and resolve complex cases and escalated concerns; Coordinate with internal stakeholders and external clients.
Seniority
Senior, hands-on IC