Pharmacy Technician Supervisor - Prior Authorization
Core
Leads daily operations of a prior authorization technician team, ensuring timely, accurate, and compliant case processing for health insurance members.
Role type
Frontline supervisor of pharmacy utilization management technicians
Builds
Prior authorization workflows and operational efficiency for a health insurance platform
Domain
Health insurance / Pharmacy Utilization Management
Required skills
Pharmacy Technician certification, pharmacy reviews for managed care, people management, process improvement, KPI management
Preferred skills
Bachelor's degree, managing pharmacy technician teams, developing job aids
Technologies
None stated
Responsibilities
Oversee daily technician workflows and task assignments; Monitor productivity and quality metrics; Resolve complex intake issues and escalated provider inquiries; Implement process improvements; Partner on training resources; Participate in on-call rotation
Seniority
Mid-level supervisor, hands-on IC