Talent Acquisition Lead, Customer
Core
Senior Talent Lead responsible for sourcing, screening, and hiring for Accounts Management, Customer Success, and Solutions roles.
Role type
Senior Talent Acquisition Lead (Customer)
Builds
Customer-facing talent pipeline for a scaling enterprise procurement platform
Domain
SaaS / Enterprise Procurement / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Sourcing, outreach, pipeline development, candidate close, market mapping, network building, role spec definition, candidate experience management, process optimization, AI integration, ATS hygiene
Preferred skills
Startup ecosystem connections, strategic communication, employer branding, coaching hiring managers
Technologies
ATS, AI tools
Responsibilities
Lead sourcing and hiring for customer roles, map talent markets, partner with customer leaders to define success profiles, optimize hiring processes, craft authentic outreach, build credibility in the customer community, refine playbooks as the company scales
Seniority
Senior, hands-on IC
