Associate Manager, Customer Supply Chain
Core
Lead the service, supply, and operational excellence agenda for digital customers by connecting E-commerce customers with internal Sales, Marketing, Planning, Logistics, and Fulfillment teams.
Role type
Associate Manager, Customer Supply Chain (E-Commerce)
Builds
D2C operating models, fulfillment strategies, and last-mile solutions for digital retail channels.
Domain
Consumer Goods / E-Commerce / Supply Chain
Deliverable
product features
Required skills
Supply chain management, demand planning, logistics coordination, data analysis, root cause analysis, stakeholder management, D2C operations knowledge
Preferred skills
Experience with marketplaces, digital retail, strategic customer management, D2C model implementation, last-mile optimization
Technologies
None explicitly stated
Responsibilities
Build collaborative relationships with E-commerce customers' supply and operations teams; Lead performance forums tracking KPIs like In Stock, Fill Rate, and OTIF; Analyze performance data to optimize inventory and reduce out-of-stocks; Coordinate logistics and tactical meetings aligning commercial and operational priorities; Partner with internal teams on launches, campaigns, and channel growth plans; Support implementation of D2C operating models including order integration and cost efficiency.