Senior Account Manager Conferencing
Core
Manage a portfolio of Conferencing clients based in the US & Europe, acting as the chief liaison to ensure client satisfaction and contract renewal.
Role type
Senior Account Manager
Builds
Client contracts and relationships
Domain
Conferencing in academia, society, or scholarly communications
Deliverable
client delivery (via careerplan.io/jobs/335990-senior-account-manager-conferencing-at-morressier)
Required skills
Account management, consultative sales, contract management, upselling, product knowledge, requirements gathering, cross-functional collaboration, metrics analysis, technical aptitude
Preferred skills
Startup environment experience, selling/managing technical products
Technologies
New software
Responsibilities
Act as chief liaison between client and internal team; Manage client contracts and timelines; Foster renewals and upsell opportunities; Interact with client staff professionally; Develop product understanding for independent problem solving; Gather business requirements for new developments; Collaborate with Product, Design, Engineering, and Sales; Define and analyze key client success metrics.
Seniority
Senior, hands-on IC