Senior Solutions Architect

## About the role As a Sr. Solutions Architect – Professional Services, you will be responsible for delivering technical consulting and implementation engagements across Postman's enterprise customer base. This role is deeply technical, hands-on, and customer-facing—ideal for professionals with a strong background in API design, governance, development, and solution architecture, looking to drive tangible customer outcomes. You'll lead the delivery of both fixed-price and time-and-material (T&M) projects, and will be measured on on-time, on-budget execution, as well as the value delivered to customers. You will work cross-functionally with Sales, Customer Success, Product, and Engineering to shape solutions, execute delivery plans, and ensure the successful deployment of Postman at scale within large, complex organizations. ## Responsibilities ### Project Delivery & Execution - Lead the technical delivery of professional services engagements for enterprise customers, ensuring successful implementation and adoption of Postman's capabilities. - Execute implementation plans in collaboration with engagement managers or project leads, focusing on delivering technical outcomes aligned with customer objectives. - Implement and configure Postman in complex enterprise environments, including integrations with CI/CD pipelines, authentication systems, and API management layers. - Ensure quality and consistency of delivery through hands-on configuration, technical walkthroughs, and solution validation. - Provide technical leadership during customer workshops, enablement sessions, and solution reviews to ensure effective knowledge transfer and adoption. ### Technical Solutioning & Architecture - Act as the technical lead and subject matter expert in engagements, helping customers implement best practices across API design, mocking, testing, governance, security, and lifecycle management. - Design scalable API strategies using Postman and associated integrations within the customer's development toolchain. - Tailor Postman's enterprise features to meet customer-specific workflows, compliance needs, or infrastructure environments (e.g., CI/CD pipelines, on-prem, hybrid). ### Customer Enablement & Advisory - Guide customers through technical configuration, developer onboarding, and platform rollout strategies. - Conduct hands-on workshops, and architectural assessments to accelerate adoption. - Provide high-touch support and consultative advice during the post-sales implementation phase. ### Proactive Engagement & Problem Solving - Identify and escalate technical roadblocks early, proposing alternative solutions to keep projects on track. - Proactively suggest architectural or process improvements to ensure long-term success and scalability of the solution. - Act as a technical voice of the customer, documenting feedback and influencing internal product direction as appropriate. ### Cross-Functional Collaboration - Partner with Sales and Customer Success teams during pre-sales and post-sales engagements to shape project scope and value articulation. - Collaborate with the Product and Engineering teams to resolve technical challenges or influence roadmap discussions with real-world use cases. - Participate in internal and external project retrospectives and contribute to improving Postman's services delivery methodology. ## Requirements - 7+ years of experience in technical roles such as Solutions Architect, Professional Services Engineer, API Consultant, or similar. - Strong hands-on experience with API design (OpenAPI/Swagger), REST/GraphQL, API management platforms, and modern development practices. - Proficiency with Postman's platform (or comparable tools) across design, testing, monitoring, environments, workspaces, and collections. - Solid development background (e.g., JavaScript, Python, Node.js, or Java) with experience in CI/CD, scripting, and integrations. - Strong understanding of API governance, versioning strategies, and security models (OAuth, JWT, API keys) in enterprise environments. - Excellent project management discipline—ability to scope work, manage timelines, and communicate clearly with both technical and non-technical stakeholders. - Strong customer-facing communication and facilitation skills, including experience running technical workshops and stakeholder presentations. - Experience working with Fortune 1000 or large enterprise customers across industries.