Senior Account Manager
Core
Manage a portfolio of US-based clients in the publishing and scholarly communications industry, acting as the chief liaison to ensure client satisfaction, drive renewals, and expand account offerings.
Role type
Senior Account Manager
Builds
Client relationships, renewals, and cross-sell/upsell opportunities for publishing and society clients
Domain
Publishing, academia, scholarly communications (via careerplan.io/jobs/334981-senior-account-manager-at-morressier)
Deliverable
client delivery
Required skills
Account management, consultative sales, contract management, client relationship cultivation, product knowledge, requirements gathering, cross-functional collaboration, data analysis, technical aptitude
Preferred skills
Startup environment experience, selling/managing technical products or services
Responsibilities
Act as chief liaison between clients and internal teams; manage client contracts and timelines; foster renewals and identify upsell opportunities; interact with major publishing and society clients; develop product understanding for independent problem solving; gather business requirements for new developments; collaborate with Product, Design, Engineering, and Sales; define and analyze key client success metrics
Seniority
Senior, hands-on IC