Associate Solutions Engineer | Housing
Core
Subject matter expert providing technical support and troubleshooting for AI agent systems in housing and healthcare workflows.
Role type
Associate Solutions Engineer (Technical Support)
Builds
Customer support workflows and bug resolution for AI integration platforms
Domain
PropTech / HealthTech / AI Agents
Deliverable
client delivery
Required skills
SQL, CRM systems, system configuration, root cause analysis, technical documentation, business impact assessment
Preferred skills
Low-code/no-code tools, API testing, event logging software, reporting tools, data analysis
Technologies
SQL, Zendesk, Salesforce, Retool, Google Sheets, Excel, DataDog, Postman, Tableau
Responsibilities
Troubleshoot customer issues and resolve bugs using SQL and logs; Document issues with clear reproduction steps and business impact; Advise clients on AI Assistant configuration and best practices; Communicate bug fixes and updates to clients and internal teams.
Seniority
Junior, hands-on IC
