Travel Itinerary Customer Support Executive Intern

## About the Company DharmikVibes is India's most trusted spiritual-tech platform offering temple darshan bookings, astrology consultations, pooja services, and pilgrimage travel across India. We cater to the spiritual needs of millions, including domestic travelers, elderly pilgrims, and NRIs seeking authentic and seamless religious experiences. Our goal is to blend technology, faith, and tradition to deliver soulful journeys. ## About the Role We are seeking an enthusiastic and service-driven Travel Itinerary & Customer Support Executive to manage customer communication, itinerary planning, lead generation, and travel booking conversions for our spiritual tour and pilgrimage offerings. You'll serve as the first point of contact for customers, ensuring they receive timely assistance and have a hassle-free, blessed journey. ## Responsibilities ### Travel Planning & Coordination - Create customized spiritual tour itineraries (Jyotirlingas, Char Dham, Kashi, Ayodhya, etc.) - Guide customers in choosing the right pilgrimage packages based on their preferences, budget, and travel dates - Coordinate with internal travel, hotel, and transport teams for end-to-end booking ### Customer Support & Communication - Handle inbound/outbound calls, WhatsApp, emails, and chat inquiries from customers - Resolve pre-sale and post-sale queries with empathy and clarity - Provide timely confirmations, reminders, alerts, and assistance to travelers ### Lead Conversion & Revenue Generation - Nurture leads and follow up on inquiries to convert into confirmed bookings - Upsell or cross-sell pooja add-ons, temple VIP darshan, or personalized astrology sessions - Maintain CRM and track communication touchpoints for lead status and closures ## Requirements - Excellent verbal and written communication skills in English and Hindi (additional Indian languages a plus) - Prior experience in travel sales, customer support, or telecalling preferred - Basic understanding of temples, pilgrimage circuits, and Indian spiritual practices - Strong coordination, problem-solving, and relationship management skills - Comfortable using CRM tools, WhatsApp Business, Google Sheets, and email platforms ## Nice to Have - Knowledge of religious tourism, temple timings, and rituals - Experience handling elderly/NRI customers - Passion for serving devotees and promoting Indian spirituality ## What We Offer - Be part of India's fastest-growing spiritual startup revolutionizing pilgrimage and pooja bookings - Real-time exposure to customer success, revenue operations, and spiritual tourism - Letter of Recommendation, Certificate, and PPO (full-time offer) opportunity - Performance-based incentives on leads, closures, and upsells ## Position Details - **Location:** Remote / Gurugram (Hybrid optional) - **Position Type:** Internship (3–6 months with PPO opportunity) - **Stipend/CTC:** ₹12,000 – ₹15,000/month (for interns)