Change Manager, Customer Experience
Core
Lead change management strategies to support Customer Experience initiatives, ensuring seamless adoption of new capabilities and driving operational excellence.
Role type
Change Manager
Builds
Customer experience programs and organizational adoption strategies
Domain
Energy / Customer Experience
Required skills
Change management strategy, stakeholder relationship building, communication planning, training coordination, project alignment, Prosci methodology
Preferred skills
APM Project Management certification, Prosci Change Management certification, Bachelor's degree in social sciences
Technologies
Prosci methodology
Responsibilities
Develop and execute change management strategies, partner with Program Management to align plans with timelines, design communication plans, coordinate training, implement reinforcement activities, build stakeholder relationships
Seniority
Mid-level, hands-on IC
