Collections Specialist
Core
Manage collection of outstanding receivables for S&P Dow Jones Indices across US, Europe, and Canadian time zones via calls and written communications.
Role type
B2B collections specialist
Builds
Healthy cash flow and client relationships for S&P Dow Jones Indices
Domain
Financial services / Accounts Receivable
Required skills
B2B collections, payment reconciliation, customer support, policy enforcement, cross-functional collaboration, account monitoring, data entry
Preferred skills
Data analytics and reporting, high-value account management, ERP systems (Salesforce, High Radius), advanced Excel, stakeholder management, escalation handling
Technologies
Salesforce, High Radius, MS Excel
Responsibilities
Conduct collections calls and written communications for outstanding receivables; Enforce payment, cancellation, and suspension policies; Provide customer support for refunds, payment methods, and tax documentation; Monitor assigned accounts and perform reconciliations; Partner with Sales and Client Services to resolve payment delays; Maintain accurate customer status updates and contact information.
Seniority
Mid-level individual contributor